The Augusta County Emergency Communications Center is able to utilize a Reverse 9-1-1 system to enhance communications in the community and keep local citizens informed in the event of an emergency or disaster.
The Reverse 9-1-1 system is a computerized emergency notification system and software program installed in the communications center. In the event of an emergency or disaster, residences and businesses within Augusta County can be contacted by telephone with both emergency alerts and non-emergency information. A telecommunicator can record a message regarding a situation and send the message out to residences and businesses within a certain geographical area(s). The system will dial the telephone numbers of the selected locations and send out the pre-recorded message. When a person answers the telephone, they will hear a pre-recorded message involving the emergency. The message may contain special instructions to be followed by citizens in the area, so it is important to listen before hanging up. Some examples of emergencies or disasters during which the system may be used are flooding, events involving hazardous materials, missing children, and law enforcement events such as robberies and hostage situations.
The telephone numbers used in the system database are maintained by the Verizon Wireline Telephone Company. If you utilize a cellular phone as your home telephone or main contact number, your telephone number will not be in the data base utilized by the Reverse 9-1-1 system. If you would like to receive the pre-recorded messages on your cellular phone when emergencies occur in your residential or business area, please fill out the Emergency Form using the link on this page. You may fax the completed form to (540) 245-5506 to the attention of Director Donna Good or mail it to the address on the form.
IMPORTANT: The Reverse 9-1-1 Emergency Noticfication System is separate from our Enhanced 9-1-1 Emergency Telephone system. Although your cellular phone number and related information is entered into the Reverse 9-1-1 system for outbound notification from the communications center, your information cannot be added into the Enhanced 9-1-1- Emergency Telephone database.
If you call 9-1-1 from your cellular phone to report an emergency, the communication center may only receive the information for the closest wireless tower. It is important to provide all of the necessary information when calling 9-1-1 from your cellular phone.
Last updated: 3/25/2009 1:30:32 PM