The Augusta County Emergency Communications Center is the public safety answering point for the Emergency Services in the County of Augusta. The radio identifier for the Augusta County Emergency Communications Center is “Augusta ECC”.
The operational component for Augusta ECC consists of Public Safety Dispatchers, Part time Public Safety Dispatchers, Public Safety Dispatch Supervisors, an Operations Manager and the ECC Director.
The ECC began operation in 1990 and processes wire line and wireless 9-1-1 calls from the residents and visitors in Augusta County.
The center serves as a back-up communications center for the Staunton Police Department as well as the Waynesboro Emergency Operations Center in the event an emergency occurs at either location.
The ECC is staffed 24 hours a day and 365 days a year. The telecommunicators work (12) hour shifts and are trained in emergency call handling techniques and are able to process a wide array of emergencies that occur within and around Augusta County. The dispatchers have completed a Basic Emergency Communication Officer course at the Central Shenandoah Criminal Justice Training Academy.
The ECC Center is the vital link responsible for dispatching all the fire, EMS and law enforcement calls in the County.