The Emergency Communications Center began operation in 1990 and services residents and visitors within the County of Augusta. The center processes wireline and wireless 9-1-1 calls and additionally handles non emergent calls for service.
The Augusta County Emergency Communications Center is staffed by four rotating shifts for 24 hours a day. The telecommunicators are trained in emergency call handling techniques and are able to process a wide array of emergencies that occur within and around Augusta County. Each person on staff is certified as an Emergency Medical Technician and performs as an Emergency Medical Dispatcher which provides pre-arrival medical instructions and operates computer aided dispatch systems. The telecommunicators have also completed a two week basic dispatch course for Fire, Rescue and Law Enforcement Telecommunications at the Central Shenandoah Criminal Justice Training Academy.