The Government Center is open to the public. We ask that you continue to use the remote methods of doing business, including online, over the phone, and through the drop-box and drive-through window. Please follow the safety measures posted and wear a mask in the building. Check COVID-19 Resources for Government Center Services and Updates for the latest information. As always, call 540-245-5600 - we are here to help.


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Director's Desk

From the Director's Desk  

Program Highlights and Accomplishments Fiscal Year 2018/2019



COVID-19 Resources

UPDATE - Public Service COVID-19 Announcement - Open to the Public Effective July 6, 8am-5pm; Monday-Friday

The Virginia Department of Social Services launches COVID-19 resources mobile app

Pandemic EBT Program

Pandemic EBT Media Release

Changes to Services with Partner Agencies due to COVID-19

TANF Crisis Assistance Programs

Application For TANF Diversionary Assistance or Emergency Assistance

Child Care Providers Re-opening Status

Child Care Providers Guide to Navigate COVID-19 Crisis

Treasury, IRS launch new tool to help non-filers register for Economic Impact Payments

Regional access points for homeless intake and referrals

Virginia Healthcare Foundation Newsletter

The food pantry located in the back of our Verona Office location is open Mon, Wed, Thurs 9-11 and Tues 4:30 - 5:45 pm. Drive thru pickup of food boxes is available to enable social distancing.

Waynesboro Farmer's Market Reopens

Online Farmers Market Instructions and Information

Need Financial Guidance?

How to Use Your Stimulus Check

Understanding Your Credit Handout

Virginia Launches Rent and Mortgage Relief Program - Are You Eligible?



From Our Benefit Programs Unit

Assistance & Benefits

You can apply for Social Services Benefits, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Medical Assistance, and Energy Assistance Program (EAP) Online anytime at

Other ways to contact for assistance and benefits are:
     Our toll-free helpline: 1.855.635.4370
     Our local office:
          Verona: 540.245.5800
          Waynesboro: 540.942.6646

You can apply and learn more about Medicaid, FAMIS, and other healthcare options at the Cover Virginia website, or by calling Cover Virginia Call Center at 1.855.242.8282

Medicaid Expansion Information

WHSV 1 on 1: Medicaid Expansion Information Session 

Medicaid Expansion

On Thursday, June 7, 2018, Governor Northam signed a state budget that expanded Virginia's Medicaid program. Starting January 1, 2019, Medicaid will be available to eligible adult Virginians ages 19 - 64 who live in households earning
≤138% of the Federal Poverty Level ($28,676 for a family of three in 2018). Nearly 400,000 Virginians will be income-eligible.

Coverage will be comprehensive, and will include doctor, hospital and emergency services; prescription drugs; behavioral health and substance use services; and more.

To find out more or to use an eligibility screening tool, please go to the Cover Virginia website.

The rules have changed!  So, if you applied for Medicaid in the past and were denied, you may now be eligible. 

You can apply by calling Cover Virginia at 1.855.242.8282

Medicaid Expansion Flyer

Medicaid Expansion FAQs

Cover Virginia Flyer

A Must-Read on Medicaid and the Marketplace

New Enterprise Customer Call Center 1.855.635.4370

Apply by phone Monday through Friday from 7:00 a.m. to 6:00 p.m.  for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and Energy Assistance.  In addition to facilitating telephonic applications, specialists will be able to respond to basic citizen inquiries related to the services they wish to apply for or are currently receiving, including:
• Status of Application or Current Case   
• Amount of Benefits Authorized
• Date of Benefit Issuance
• Benefit Eligibility Period
• Appeals Referral
• Verification of Receipt of Benefits

The call center will not be able to determine eligibility nor will they take application for renewals.

You can also apply online at CommonHelp

SNAP Double Dollars Program

Did you know our local farmer's markets double your SNAP(EBT) benefits up to $25?

Farmers Market SNAP Double Dollars Program Flyer




From Our Adult Protective Services Unit

Become a Volunteer with the Money Management Program

Become a Volunteer

Are your good at budgeting and organizational skills?  Did you know that there are low income seniors and persons with disabilities right in your own community that need your help to remain independent?  Currently the Volunteer Money Management Program is looking for volunteers with good budgeting, organizational, and support skills to help manage the finances of older or disabled low-income individuals who desperately need assistance. Click the link below for the Volunteer Money Management Program Brochure.  If you are interested in learning more, please contact VMMP at 540.942.6403 or 540.943.6650

Volunteer MMP Brochure

Apply to become a volunteer

Frequently Asked Questions for Representative Payees

Volunteer Payee Webinar by Social Security Administration  The webinar will explain the basic duties expected of representative payees and how to help fill the critical shortage of payees. Watch our webinar, "Social Security Needs Your Help to Find Good Representative Payees" to learn more about the responsibilities of a representative payee.



From Our Energy Assistance Unit 

Cooling Assistance  Dog with Fan for Cooling

Apply online at  CommonHelp, through the state Enterprise Customer Call Center at 1.855.635.4370, fill out the application in the link below, or contact us at 540.245.5800 to have an application mailed to you. 

Cooling Assistance Application will be accepted June 15th - August 17th.  This program  provides purchase or repair of cooling equipment and /or payment of $300 on electric bills to operate cooling equipment such as a fan, air conditioner or central air system. To be eligible the household must contain at least one vulnerable individual either age 60 or older, a child under 6 , or someone disabled. Eligibility for assistance is determined on household size, vulnerable household members, total gross monthly household income and responsibility of a cooling expense. Maximum total gross monthly household income to be eligible is:
Household of 1 is $1,383; hh or 2 is $1,868; hh or 3 is $2,353; hh of 4 is $2,839; hh of 5 is $3,324; hh or 6 is $3,809, etc.

Energy Assistance Program Fact Sheet


From Our Foster Care Unit

Interested in Adoption or Becoming a Foster Parent?  Foster Care

Want to Learn More? 

Check out our helpful flyer below on what is required and Winter 2020 training schedule.

SVSS Pride Flyer, Winter 2020 

Foster, Adoptive and Kinship Recruitment Community Newsletter