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 Director's Desk

From the Director's Desk  

Program Highlights and Accomplishments Fiscal Year 2018/2019


From Our Benefit Programs Unit

Assistance & Benefits

You can apply for Social Services Benefits, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Medical Assistance, and Energy Assistance Program (EAP) Online anytime at

Other ways to contact for assistance and benefits are:
     Our toll-free helpline: 1.855.635.4370
     Our local office:
          Verona: 540.245.5800
          Waynesboro: 540.942.6646

You can apply and learn more about Medicaid, FAMIS, and other healthcare options at the Cover Virginia website, or by calling Cover Virginia Call Center at 1.855.242.8282

Medicaid Expansion Information

WHSV 1 on 1: Medicaid Expansion Information Session 

Medicaid Expansion

On Thursday, June 7, 2018, Governor Northam signed a state budget that expanded Virginia's Medicaid program. Starting January 1, 2019, Medicaid will be available to eligible adult Virginians ages 19 - 64 who live in households earning
≤138% of the Federal Poverty Level ($28,676 for a family of three in 2018). Nearly 400,000 Virginians will be income-eligible.

Coverage will be comprehensive, and will include doctor, hospital and emergency services; prescription drugs; behavioral health and substance use services; and more.

To find out more or to use an eligibility screening tool, please go to the Cover Virginia website.

The rules have changed!  So, if you applied for Medicaid in the past and were denied, you may now be eligible. 

You can apply by calling Cover Virginia at 1.855.242.8282

Medicaid Expansion Flyer

Medicaid Expansion FAQs

Cover Virginia Flyer

A Must-Read on Medicaid and the Marketplace

New Enterprise Customer Call Center 1.855.635.4370

Apply by phone Monday through Friday from 7:00 a.m. to 6:00 p.m.  for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and Energy Assistance.  In addition to facilitating telephonic applications, specialists will be able to respond to basic citizen inquiries related to the services they wish to apply for or are currently receiving, including:
• Status of Application or Current Case   
• Amount of Benefits Authorized
• Date of Benefit Issuance
• Benefit Eligibility Period
• Appeals Referral
• Verification of Receipt of Benefits

The call center will not be able to determine eligibility nor will they take application for renewals.

You can also apply online at CommonHelp

SNAP Double Dollars Program

Did you know our local farmer's markets double your SNAP(EBT) benefits up to $25?

Farmers Market SNAP Double Dollars Program Flyer




From Our Adult Protective Services Unit

2019 Senior Health Fair

November 13th,  9AM - 12PM, at the Augusta County Government Center

The Augusta County Senior Health Fair is an annual event geared towards seniors and their caregivers. The halls of the Augusta County Government Center in Verona will be packed with public agencies, private business, and healthcare professionals. Gather all the resources you need to live well in your golden years!

SAVE THE DATES for one or more of these important informative events, especially planned for seniors:

September 3 – November 6: Matter of Balance offered on different dates at various locations

September 23: SENIOR MATTERS workshop - Making Plans and Protecting your Assets

September 28: Supporting the Art of Living with Dementia

November 12: The Confident Caregiver


Become a Volunteer with the Money Management Program

Become a Volunteer

Are your good at budgeting and organizational skills?  Did you know that there are low income seniors and persons with disabilities right in your own community that need your help to remain independent?  Currently the Volunteer Money Management Program is looking for volunteers with good budgeting, organizational, and support skills to help manage the finances of older or disabled low-income individuals who desperately need assistance. Click the link below for the Volunteer Money Management Program Brochure.  If you are interested in learning more, please contact VMMP at 540.942.6403 or 540.943.6650

Volunteer MMP Brochure

Apply to become a volunteer

Frequently Asked Questions for Representative Payees

Volunteer Payee Webinar by Social Security Administration  The webinar will explain the basic duties expected of representative payees and how to help fill the critical shortage of payees. Watch our webinar, "Social Security Needs Your Help to Find Good Representative Payees" to learn more about the responsibilities of a representative payee.



From Our Energy Assistance Unit

Fuel Assistance dogs keeping warm

Apply online at  CommonHelp, or fill out the application in the link below. 

Energy Assistance Program Fact Sheet

Fuel Assistance Application (October 8th - November 8th) This program helps with home heating costs but can also be used for furnace re-starts, late charges, delivery charges, installation charges, and connection or re-connection fees.  Approval notices are mailed in late December.  Bill payments being in January.  For more information call the state Enterprise Customer Call Center at 1.855.635.4370

Crisis Assistance Application (November 1st - March 15th)   The Crisis Program helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel, or emergency shelter.  For more information call the state Enterprise Customer Call Center at 1.855.635.4370



From Our Foster Care Unit

Interested in Adoption or Becoming a Foster Parent?  Foster Care

Want to Learn More? 

Check out our helpful flyer below on what is required and Winter 2020 training schedule.

SVSS Pride Flyer, Winter 2020 

Foster, Adoptive and Kinship Recruitment Community Newsletter