The Government Center will be closed to the public as of 5 pm, March 20, 2020. Please go to

COVID-19 Resources for Government Center Services and Updates

Most services can be done online, over the phone, and through email. Don't see what you need? Call 540-245-5600. Staff is still here to help.

Service Programs

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Child Protective and Prevention Services - Investigates complaints and provides services to abused or neglected children and their families.

Adult Protective Services - Investigates complaints of abuse and the provision of services for adults who are abused, neglected, or exploited.  More Information

Adult Services - This program provides services to maximize self-sufficiency, prevent abuse, neglect, exploitation, inappropriate institutionalization, and assist with appropriate placements when needed.

Volunteer Payee Services - Coordinated volunteer services providing financial management to mentally or physically disabled and/or elderly individuals.

Child Care Services - These services assist families who are either working and/or are attending school and whose children have child care needs.

Employment Services Program - Aids in employment, education and training, childcare, transportation, and other supportive services to low income working families and families receiving public assistance. The Virginia Initiative for Employment not Welfare (VIEW) is a grant program designed to encourage self-sufficiency through employment.

Foster Care and Adoption - Services are provided on behalf of children in the custody of Staunton-Augusta DSS. Assistance is provided for families who adopt children. This program also performs court-ordered custody investigations. Visit for Resource information on "Foster, Adoptive or Kinship Family".

Children Services Act (CSA) – Provides child-focused, cost effective services to troubled and at-risk youth and their families.



To report child or adult abuse/neglect during business hours, contact our office at 540.245.5800 and ask for the intake worker.

If our office is closed, please call the following hotline telephone numbers. The hotlines are open 24 hours per day.

For the Virginia Child Protective Services hotline, please call: 1.800.552.7096

For the Virginia Adult Protective Services hotline, please call: 1.888.832.3858

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