The Government Center is open to the public. We ask that you continue to use the remote methods of doing business, including online, over the phone, and through the drop-box and drive-through window. Please follow the safety measures posted and wear a mask in the building. Check COVID-19 Resources for Government Center Services and Updates for the latest information. As always, call 540-245-5600 - we are here to help.

Service Programs

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Visit our Announcements page for highlights to our services and COVID-19 resources 


Child Protective and Prevention Services - Investigates complaints and provides services to abused or neglected children and their families.

Adult Protective Services - Investigates complaints of abuse and the provision of services for adults who are abused, neglected, or exploited.  More Information

Adult Services - This program provides services to maximize self-sufficiency, prevent abuse, neglect, exploitation, inappropriate institutionalization, and assist with appropriate placements when needed.

Volunteer Payee Services - Coordinated volunteer services providing financial management to mentally or physically disabled and/or elderly individuals.

Child Care Services - These services assist families who are either working and/or are attending school and whose children have child care needs.  Comprehensive Child Care Vendor List

Employment Services Program - Aids in employment, education and training, childcare, transportation, and other supportive services to low income working families and families receiving public assistance. The Virginia Initiative for Employment not Welfare (VIEW) is a grant program designed to encourage self-sufficiency through employment.

Foster Care and Adoption - Services are provided on behalf of children in the custody of Staunton-Augusta DSS. Assistance is provided for families who adopt children. This program also performs court-ordered custody investigations. Visit for Resource information on "Foster, Adoptive or Kinship Family".

Children Services Act (CSA) – Provides child-focused, cost effective services to troubled and at-risk youth and their families.



To report child or adult abuse/neglect during business hours, contact our office at 540.245.5800 and ask for the intake worker.

If our office is closed, please call the following hotline telephone numbers. The hotlines are open 24 hours per day.

For the Virginia Child Protective Services hotline, please call: 1.800.552.7096

For the Virginia Adult Protective Services hotline, please call: 1.888.832.3858

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