Full payment of rental fee is due at the time of reservation.
Rental fee provides day long rental from 9 a.m. until 8 p.m., unless otherwise stated.
A confirmation letter with shelter policies and procedures will be emailed upon payment.
Cancellation Policy & Refunds
Should cancellation be made at least 2 weeks prior to date of reservation a $10 per facility cancellation fee will be deducted and the balance will be refunded. Any reservation cancelled less than 2 weeks from rental date will not receive a refund.
Any requests for a refund due to an emergency, illness, death, etc. must be received in writing on the Refund Appeal Form for review within 5 business days of cancellation date. Note, the $10 cancellation fee will still apply.
Requests to transfer the reservation to another available date will be honored up to 2 weeks in advance. Any change to the original reservation with less than 2 weeks' notice will incur a $10 transfer fee.
